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Frequently asked questions
Answers about the actual panel: accounts, wallet billing, SMM and VTU, security, the API and the on-site assistant.
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general
What is MarvySocials?
A prepaid reseller platform for SMM services, Nigerian VTU, virtual numbers, identity lookups, gift cards and a platform-owned marketplace.
Is the site assistant a cloud AI?
No. It is an embedded operational engine. It does not call a third-party AI API and cannot place orders for you.
Where do staff sign in?
Use /admin/login. Customer accounts are refused after the password check.
orders
How fast are orders delivered?
Most services start within minutes. Each service card shows its average start time; drip-feed orders follow the interval you choose. The panel does not guarantee a completion time.
What is a partial order?
If a provider delivers only part of the quantity, the order is marked PARTIAL and the undelivered portion is refunded to your wallet when partial refunds are enabled.
Can I get a refill?
Services marked "Refill" support refill requests from the order detail page within the refill window.
payments
How do I add funds?
Open Dashboard → Add Funds, pick a payment method the operator has enabled, and follow checkout. Your wallet is credited after the payment is verified. Funds stay in your panel spending balance — there is no cash-out.
Can I withdraw wallet funds?
No. The wallet is a spending balance for purchases on this panel.
api
Do you offer an API for resellers?
Yes. Create an API key in Dashboard → API and call /api/v1 with the X-Api-Key header. Full docs are at /api/docs.
support
How do I contact support?
Signed-in customers should open a ticket. Visitors can use the contact form. Include the public order ID.
Still have a question?
Contact supportSigned-in customers can also open a ticket from the dashboard.